Refund & Program Withdrawal Policy


Refund & Program Withdrawal Policy: 
Below is an overview of when refunds will be issued…
  • All refunds requests are subject to review by the Director of Recreation. 
  • Programs under $20 or will not be refunded. Only credits will be issued. 
  • If a participant wishes to withdraw from a program, they will receive a credit to their account to be applied for a future Medford Recreation activity. All credits must be used within one year. No refunds (cash back) will be given from withdrawing from a program.  
  • To receive a full credit when cancelling a Recreation program, the participant must request to withdraw from the class within 7 days prior to the first class and must be in writing. Cancellation request can be sent to?medfordrecreation@medford-ma.gov. 
  • Participants who cancel after 7 days, but before the first class, will receive a 50% credit to their account and must be used within one year. 
  • After the start of the first class, only refunds or credits will be issued for medical reasons. 
Please Note: Some programs such as the Summer Park Program requires withdrawal from the program months in advanced. Programs with a different policy from above will be in the course description.   



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