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Cancellation / Inclement Weather and Refund Policy
The goal of the Medford Recreation Department is to offer quality programming and services to the City of Medford. Our Department understands there are unforeseen scheduling conflicts and emergencies that may require patrons to withdraw or cancel a program. Below is our policy on how we communicate with the public on cancellation and how we can accommodate refunds without compromising the programs and services we offer
Cancellation / Inclement Weather:
During the school year, If the Medford Public Schools is closed due to weather, Recreation programs will also be cancelled. Notification of cancelled programs will be posted on our Facebook page, website. You may also call the Recreation phone line (781) 393-2486. Our voicemail will be updated. Emergency closures will be sent through our Facebook page and website when possible.
For programs that are scheduled to be located outdoors, the Recreation will make an attempt to move programs inside. If an indoor location is not available, class will need to be cancelled. Please view our refund policy for when the Recreation Department will issue credits for when class is cancelled due to inclement weather.
Below is an overview of when refunds will be issued…
All refunds requests are subject to review by the Director of Recreation.
Programs under $20 will not be refunded.
Six Days prior to a program, the Recreation Department will assess participation numbers. If the minimum enrollment is not met, participants will be notified by email (email is sent to the address you have in your household account) the class is cancelled and will be issued a full refund.
If a participant wishes to cancel a program, they will receive a credit to their account to be applied for a future Medford Recreation activity. All credits must be used within one year.
To receive a full credit when cancelling a Recreation program, the participant must request to withdraw from the class within 7 days prior to the first class and must be in writing. Cancellation request can be sent to
Participants who cancel after 7 days, but before the first class, will receive a 50% credit to their account and must be used within one year.
After the start of the first class, only refunds or credits will be issued for medical reasons.
Facility Memberships will not be prorated due to facility closures.
Paid programs that are cancelled due to inclement weather that is more than three hours long will receive a prorated credit for the cancelled class. Programs under three hours will not receive a refund or credit.
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